This happened on March 24, 3 days ago. Prominent female blogger Kathy Sierra decided to skip her speaking gig at a conference and shut herself at home, terrified and shell-shocked of what had happened over the past month. Unmentionable acts of terror and violence that had been directed at her from the blogs of other prominent bloggers (in the comment threads of posts) had become impossible for her to ignore. It had breached a personal security barrier and shakened the very roots of her life.
This is no fiction. I think this is the most revolting and shocking news I have read in a long while. The blogosphere reaction has been vociferous, to say the least. Even BBC has picked up on it. Being a fellow blogger, I believe the least I can do is voice my abject condemnation of such abhorrent behavior by online readers. If you want the details, click here for Kathy’s original post, be cautioned though because some sections are disturbing.
In summary:
- an anonymous contributor on a site, which was started as a “flaming” platform of prominent bloggers by prominent bloggers, invoked imageries of death when flaming Kathy.
- the original post attracted more violent and hateful comments.
- The offensive attacks continued for almost a month, gaining in strength and believability until Kathy could take it no longer and highlighted it with her absence at the Etech conference and her blog.
- Both offensive sites at meankids.org and unclebobisms.com now defunct.
- In the 2 days since the incident, trackbacks and feed readers are exploding as the blogosphere reacts with condemnation of the offenders by the top bloggers while apologies and explanations are solicited.
This issue is discussed by many other bloggers in better forms than myself here. But i wish to bring to light two core issues here:
1. Gender discrimination of female bloggers
As Robert Scoble put it best, “whenever I post a video of a female technologist there invariably are snide remarks about body parts and other things that simply wouldn’t happen if the interviewee were a man”. What happened to Kathy on those horrible comments was what could happen when such careless comments are left unchecked and unfiltered to embolden human scum to hurl unwarranted gender-targeted abuse. I regard this as a call to responsibility of any online content publisher. It might be easy to set up a blog today BUT also very easy for readers and commenters to abuse it and hurt the community. The least we should do is patrol our content and user comments and not think, or worse, assume that free speech will always be responsible speech.
2. Abuse of anonymity rights
There are louder calls for Open ID to verify and authenticate online identities to impose higher accountability of online users. The laissez faire nature of the blogosphere might take a conservative route if this comes to pass. I had mentioned in an earlier post making a case for anonymity on consumer web services due to the existence of reputation systems that ensured social credibility. But such reputation systems are only effective when the community polices itself. In the case of Kathy Sierra, the flaming culture of those sites, where the hate-filled comments and posts were created, merely served to amplify the impact and influence of the initial comments, encouraging ever-more extremist thoughts and users to surface and fuel the fire of misogyny. On hindsight, it was terrible social software design. Encouraging “flaming cultures” on sites require higher policing not just from the community but also the website administrators. In such cases, anonymity might not be such a good idea since bad comments can easily degenerate to hurtful abuse in a rapid race to the bottom as commenters seek to outdo each other to gain attention on a public site.
Conclusion
The blogosphere will probably continue the hunt for the culprits which have spreaded such fear and mistrust. Some bloggers are calling for a community-drafted code of conduct for bloggers which might stave off governmental intervention, the latter of which might be prone to step in and regulate online content publishers the same way they regulate their offline counterparts.
On a local context in Singapore, this incident will reflect upon sensitivities in our society and possibly be held up as a case study of how things could go wrong on the web. It is important social software developers and content publishers understand the nuances of this case and learn to exercise discipline and responsibility in their management of user communities, and not be overly blinded by having a no-holds barred approach.
For more on problems of anonymity, read Seth Godin 3-year old article here
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